Help center
Support & Data Requests
Getting help
When contacting support, include only the LocalShopOps account reference, approximate time, and description needed to investigate. Do not include Etsy passwords, authorization codes, tokens, buyer addresses, or other unnecessary sensitive information.
Proposed connection setup
Each Etsy shop connection requires a separate OAuth authorization from an account authorized to manage that shop. Data is isolated by LocalShopOps organization and shop. Authorized users will use the proposed central web service in a browser; production authorization responses will be handled by its separately verified dynamic HTTPS callback. This information site is not that service. Do not send support Etsy passwords, authorization codes, API credentials, PKCE verifiers, or tokens, and do not copy development-test tokens into the central service.
Etsy reviewer access
If prepared and requested, Etsy reviewers may receive a controlled LocalShopOps demo, test instructions, an interface walkthrough, and technical details about OAuth, data isolation, caching, and write-confirmation controls through the support address. Test credentials and private review instructions are provided directly to authorized reviewers and are not published on this website.
Disconnect LocalShopOps from Etsy
A seller may revoke authorization directly from Etsy:
- Sign in to Etsy and open Account settings or Shop Manager, depending on the interface shown.
- Open Apps.
- Select the Connected apps tab.
- Find LocalShopOps and choose Revoke or Disconnect.
Etsy provides Connected Apps controls that can revoke an authorization. A user may also contact LocalShopOps support to request disconnection. LocalShopOps is designed to block new calls for a disconnected connection and begin controlled credential and working-data cleanup, but real revoke and cleanup behavior remains subject to controlled verification before it is represented as operationally complete.
Request data deletion
Send a deletion request to gracecrafted2025@outlook.com from the contact address associated with your LocalShopOps account. Include only enough information to verify the request and state whether you want to delete:
- the Etsy OAuth connection and tokens;
- the shop's synchronized operational data;
- the LocalShopOps seller account; or
- all of the above.
We may verify the request to protect the seller against unauthorized deletion. After verification, LocalShopOps is designed to begin an organization- and shop-scoped deletion process. Stored Etsy operational data that is no longer reasonably necessary is intended to be deleted or de-identified, subject to limited documented holds. Recipient/address and order-level personalization are intended to follow a maximum 30-day post-terminal rule; temporary Production-file copies are intended to enter deletion after successful download or expire within 24 hours if undownloaded. These are LocalShopOps policies, not Etsy deadlines, and automatic cleanup remains subject to implementation verification. Support will communicate the request status and any applicable exception.
Privacy and security concerns
Mark urgent security reports with “Security” in the subject line. Include only the information necessary to investigate. Every suspected event enters internal response immediately; general events are escalated to the designated responsible person within 24 hours under LocalShopOps policy. For privacy questions, access requests, or corrections, use the same support address. Suspected compromise of a Developer Account, Etsy API keystring, shared secret, or other Etsy API credential is reported immediately to security@etsy.com. Suspected or confirmed compromise of Etsy Member data is reported to dpo@etsy.com and the affected Etsy seller promptly, and no later than 24 hours after discovery.